PRINCESSE CLINIC AND WEBSITE TERMS & CONDITIONS

I. DEFINITIONS

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Meaning of terms used in the Terms & Conditions:

1. Terms & Conditions – these Terms & Conditions of providing services.

2. Website – the Internet page available at www.klinikaprincesse.pl.

3. 3) User – a natural or legal person using the Website.

4. Customer – a natural person, a legal person or an organisational unit without legal personality and with legal capacity, who under these Terms & Conditions purchases provision of services.

5. Service Provider – Princesse.

6. Consumer – a natural person performing a legal act not directly related to its business or professional activities within the meaning of Article 22(1) of the Civil Code.

7. Personal Data – any information relating to an identified or identifiable natural person.

8. Civil Code – the Act of 23 April 1964 (Journal of Laws 2018, item 1025).

9. Training – workshop, training, event, coaching organized by Princesse.

10. Discount coupons – vouchers entitling to certain discounts, which cannot be purchased and may have a specific validity period.

11. Data controller – the owner of Princesse.

12. Data Protection Act – the Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000).

13. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the EU, L 119, p. 1).

14. The Act on providing services by electronic means – the Act of 18 July 2002 on providing services by electronic means (Journal of Laws of 2017, item 1219).

15. The Act on consumer rights – the Act of 30 May 2014 on consumer rights (Journal of Laws of 2017, item 683).

 

II. GENERAL PROVISIONS

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1. The administrator and operator of the Princesse Website and Clinic is Star Valley Sp. z .o o. with its registered office in Cracow, Rynek Główny 28. registered under KRS 0000800552, NIP 6762569902, registered under No. 000000238551 in the Register of Health Care Providers.

2. The User using the Website and the Customer purchasing a service, product or participation in the Training organized by Princesse thereby declares that they are familiar with the Terms & Conditions and fully accepts them.

3. These Terms & Conditions set out in particular: a) the conditions for entering into service provision contracts or products sale contracts between the Users, Customers, and Princesse;

b) terms and conditions of presentation of the offer and services provided through Princesse;

c) principles of purchasing services offered by Princesse, rules for complaints;

d) principles of policy of processing and protection of Personal Data;

e) principles of changing the Terms & Conditions.

4. The Terms & Conditions are available in electronic form at www.klinikaprincesse.pl.

5. Princesse may organise discounts for all or some of the customers.

6. All content posted on the Website are works within the meaning of the Act of 4.02.1994 on Copyright and Related Rights. Copyright to these works belong to Princesse or the designated authors. Use of works in other fields of exploitation than those resulting from their purpose or nature requires Princesse’s consent.

7. Before making service reservation, the Customer must read these Terms & Conditions, available at: www.klinikaprincesse.pl and accept them during provision of the service.

8. Before using the services or participating in the Training, you must accept these Terms & Conditions and Privacy Policy available at: www.klinikaprincesse.pl.

9. The content of the Terms & Conditions may be at any time acquired, reproduced and recorded by the User free of charge.

 

III. SUBJECT AND SCOPE OF ACTIVITY

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1. Princesse provides services in the field of medicine and aesthetic cosmetology. ll services presented on the Website are subject to the Terms & Conditions.

2. Only adults are allowed to be the Users of the Website and its Customers.

3. To use the Website, you need: a) a computer, phone, tablet or other device with Internet access;

b) access to electronic mail;

c) recommended screen resolution is above 1024 px;

d) a web browser with JavaScript enabled and accepting cookies:

I. Internet Explorer version no older than 7.0 with JavaScript and cookies enabled;

II. Mozilla Firefox version no older than 3.0 or later with JavaScript and cookies enabled;

III. Google Chrome version no older than 8 or later with JavaScript and cookies enabled;

IV. Opera version no older than 9;

e) a computer equipped with a camera and software to operate it – in order to use or conduct the service via Skype. 4.

4. Princesse offers the following methods of communication within its services: telephone, Facebook Messenger, Instagram, Booksy, with the proviso that in urgent situations, such as post-treatment complications, contact should be made via telephone connection. If contact is made through any other channel, Princesse may not be able to provide a timely response and assistance.

5. The services presented on the Website are provided against payment. Payment for the service and reservation is done by choosing one of the forms of payment indicated by Princesse.

6. The subject of the service order is performance of the service selected by the Customer, in accordance with a description of this service posted on the Website.

7. A contract between Princesse and the Customer on service provision is concluded at the time of payment of the entire service price resulting from the valuation or payment of an advance.

8. Diligent performance of each service is most often dependent on providing further necessary information, materials or documents (hereinafter referred to as the “materials”) by the User within the time specified by Princesse. The Customer is solely responsible for truthfulness, accuracy and completeness of the materials provided. Princesse is not obliged to verify them and may perform the service on the basis of the materials received. In particular, these are data on treatment contraindications.

9. Any data provided by the Customers with a view of performing certain services are provided in accordance with Article 2(2)(c) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) as part of activities of a purely personal nature.

10. Impossibility to contact Princesse after the payment for reasons for which Princesse is not responsible does not constitute grounds for claiming a refund of the amount paid if the Service has been performed or is scheduled to be performed without rescheduling.

11. The cost of the Service may vary and the price list provided on the Website is an example.

12. Princesse reserves the right to temporarily shut down the Website in whole or in part without prior notice to the Users in a situation where: a. works related to modernisation or maintenance of the Website are carried out;

b. the shutdown results from an event commonly referred to as force majeure, as well as in the case of any IT or telecommunications network failures, including interruptions in the supply of electricity, IT, telecommunication or hosting services, and also in the case of disruptions in the functioning of the IT or telecommunication network or hosting services.

13. Princesse is not liable for damages resulting from temporary total or partial disabling of the Service in cases specified in section 35.

14. Comments and responses to services should be edited in a clear manner and must not contain: a. vulgarity, obscene, pornographic or inciting hatred, racism, xenophobia and conflict between nations;

b. website addresses;

c. advertising content.

15. Princesse may, at its own discretion, block the possibility of issuing, delete or edit the comment or reply in particularly justified cases when: a. it has been issued by mistake to the wrong service if its content clearly indicates a mistake;

b. are illegal, vulgar, defamatory or unethical;

c. are considered spam by Princesse;

d. contain advertising content or hyperlinks;

e. are incompatible with the purpose of the Website.

 

IV. TERMS AND CONDITIONS OF APPOINTMENT BOOKING

 

1. Appointment can be made by phone or through a profile on Facebook, Instagram or the Booksy application.

2. Making an appointment involves payment of a deposit within 24 hours from the moment of reservation.

3. If the Customer chooses to pay by Medi Instalments, a deposit is collected automatically and the refund due to cancellation of the appointment for any reason is reduced by the value of the deposit. You can also postpone the appointment in the same way, as a regular deposit payment.

4. If no payment is made to the account, the appointment is cancelled.

5. In the transfer name, please write your first and last name, and date of the planned procedure.

6. If you enter incorrect data in the transfer name, there is a risk of cancelling the appointment due to lack of its verification.

7. A deposit is included in the service price.

8. If you cancel the procedure or do not appear at the agreed time for any reason dependent or independent on you or with a significant delay of more than 30 minutes, the deposit is non-refundable.

9. Before paying a deposit, you should read the list of absolute contraindications. If you pay a deposit despite existence of absolute contraindications, the procedure will not be performed and the deposit will not be returned.

Absolute contraindications to all the Services performed at Princesse include:- pregnancy;

– breastfeeding.

– autoimmune diseases;

– treatment with Izotec or its substitutes less than 6 months from the date of the planned procedure;

– cancer;

– a history of cancer within less than 5 years from the date of the planned procedure (this contraindication does not apply if an attending physician issues a written consent for the procedure and the Customer provides it on the day of the procedure);

– treatment with steroids in tablets or injections within less than 2 weeks from the date of planned procedure (this contraindication does not apply in case of inhalation steroids, such as in case of asthma and steroids in topical ointment)

– haemophilia;

– unregulated diabetes;

– epilepsy.

– in case of eyelid pigmentation – glaucoma, cataract, use of eyelash conditioner within a month before the planned surgery, false eyelashes on the day of the procedure, eyelid plasty or elevation within less than 6 months from the date of the planned procedure;

– in case of procedures concerning lips – active labial herpes;

– fever on the day of surgery;

– HIV, AIDS.

10. Any postponement of the appointment will require another deposit. This point applies if the procedure is postponed for reasons dependent and independent on the customer.

An exception is sudden occurrence of absolute contraindications, of which the customer becomes aware less than 7 days before the planned procedure. In this situation, in order to reschedule an appointment without a loss of deposit, a medical certificate of absolute contraindication must be provided, stating the date on which the contraindication was detected. The certificate can be delivered in person or by mail to: Klinika Princesse, ul. Józefa Dietla 31-039 Cracow. Princesse reserves the right to verify the originality of the certificate received.

11. Due to COVID-19, on a special basis an appointment may be rescheduled without a loss of deposit if the customer cancels the procedure due to confirmed active COVID-19 infection or official quarantine. A positive COVID-19 test dated no more than 10 days prior to the procedure or, in case of imposed quarantine, written confirmation of the imposition of quarantine by the Health Department is required to postpone the appointment. The certificate can be delivered in person or by mail to: Klinika Princesse, ul. Józefa Dietla 31-039 Cracow. Princesse reserves the right to verify the originality of the certificate received. If the procedure cannot be performed due to restrictions concerning opening of medical facilities or prohibition of movement, a deposit will not be returned, but the date may be rescheduled without losing the deposit.

12. Princesse reserves the right to postpone the procedure due to force majeure, such as illness, equipment failure, building failure. In such a case, the appointment is rescheduled to a specific date or to the nearest possible date after the force majeure has ceased. In such a case, a deposit is not refunded, but is included in the price of the future procedure. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

13. Princesse reserves the right to cancel the procedure for reasons such as pandemic, natural disaster, state of emergency or official ban on opening the facility. In such a case, the appointment is rescheduled to a specific date or to the nearest possible date after the force majeure has ceased without a loss of a deposit. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

13. Princesse reserves the right to cancel the procedure without giving any reason. In such a case, a deposit is refunded in the amount of 200% to the account specified by the Customer.

In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

14. Princesse reserves the right to reschedule the procedure after consultation with the Customer without giving any reason. If the date is accepted by the customer, the deposit is not refunded, but included in the price of the procedure. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

15. The procedure time may be delayed due to extended time of other customers’ appointment at Princesse If the Customer cancels the procedure for this reason, a deposit is not refunded. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

 

VI. TERMS & CONDITIONS OF THE APPOINTMENT

 

1. Princesse does not have the facilities or staff to ensure safety of children. As such, Princesse does not provide care for children that the Customer brings with them. The Customer is solely liable for any harm caused to the child on the premises of Princesse and in the event of such harm, the Customer and any other authorised persons will waive all claims against Princesse. If the child causes damage to the Clinic, the customer agrees to pay for the damage and submit to voluntary enforcement.

2. A person under the influence of alcohol or intoxicating substances cannot attend an appointment. In case of finding such a state of the Customer, Princesse has the right to refuse to perform the procedure without refunding the deposit. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

3. During the appointment, the Customer should strictly follow the recommendations of the person performing the procedure.

4. Before performing the procedure, the customer must read and accept the Consent to the Procedure with detailed information about the procedure. If the Customer does not accept the Consent to the Procedure, the procedure will not be performed and a deposit will not be refunded.

5. The Customer is obliged to strictly adhere to the recommendations after the procedure.

 

VII. TRAINING TERMS & CONDITIONS

 

1. Appointment can be made by phone or through a profile on Facebook, Instagram or the Booksy application.

2. Reservation of a date involves payment of a deposit, and in case of online training the entire fee for a procedure within 24 hours of reservation.

3. If you choose to pay by Medi Instalments, a deposit is collected automatically and the refund due to cancellation of the Training for any reason is reduced by the value of the deposit. You can also postpone the appointment in the same way, as a regular deposit payment. The only exception are online trainings – their cost is not refunded.

4. If no payment is made to the account, the date is cancelled.

5. In the transfer name, please write your first and last name, and date of the Training.

6. If you enter incorrect data in the transfer name, there is a risk of cancelling the Training due to lack of its verification.

7. A deposit is included in the Training price.

8. Any postponement will require a further deposit or payment of fees. This point applies if the Training is postponed for reasons dependent and independent on the customer.

9. Due to COVID-19, on a special basis an appointment may be rescheduled without a loss of deposit if the customer cancels the procedure due to confirmed active COVID-19 infection or official quarantine. A positive COVID-19 test dated no more than 10 days prior to the procedure or, in case of imposed quarantine, written confirmation of the imposition of quarantine by the Health Department is required to postpone the appointment. The certificate can be delivered in person or by mail to: Klinika Princesse, ul. Józefa Dietla 31-039 Cracow. Princesse reserves the right to verify the originality of the certificate received. If the Training cannot be performed due to restrictions concerning opening of medical facilities or prohibition of movement, a deposit will not be returned, but the date may be rescheduled without losing the deposit.

10. Princesse reserves the right to postpone the Training due to force majeure, such as illness, equipment failure, building failure, extreme weather conditions. In such a case, the Training is rescheduled to a specific date or to the nearest possible date after the force majeure has ceased. In such a case, a deposit or fee is not refunded, but is included in the price of the future Training. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

11. Princesse reserves the right to cancel the Training for reasons such as pandemic, natural disaster, state of emergency or official ban on opening the facility. In such a case, the Training is rescheduled to a specific date or to the nearest possible date after the force majeure has ceased without a loss of a deposit or fee. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

12. Princesse reserves the right to cancel the Training without giving any reason. In such a case, a deposit is refunded in the amount of 200%, and a total fee in the amount of 100% to the account specified by the Customer.

In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

13. Princesse reserves the right to reschedule the Training after consultation with the Customer without giving any reason. If the date is accepted by the Customer, a deposit or fee is not refunded but included in the price of the Training. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

14. The Training may be delayed on the day of the training. If the Customer cancels their participation for this reason, a deposit or fee will not be refunded. In such a case, Princesse does not compensate for the costs of travel, accommodation, etc.

15. The Customers participating in the Trainings organised or co-organised by Princesse declare that they will not record, reproduce, capture or distribute them in any form.

16. The Customers participating in the trainings organised or co-organised by the Princesse declare that they consent to the recording of their image or voice, in particular, by recording and photographing them and the subsequent publication of images for marketing purposes, audio / video recordings of the trainings and the use of their name, image, voice and declare that they will not have any claims related thereto.

17. Through participating in the training, the Customer will receive certain knowledge of the methodology covered by the Training. This information will also be included in educational materials provided to the Customers (publications, educational products, etc.). Princesse is not responsible for the content or advice contained in publications and training materials. Princesse is not responsible for their application in practice.

18. Princesse does not guarantee that the Customer will achieve a desired result related to the subject of the training. The Customer is solely responsible for the manner in which they use the methodologies presented to them, in particular for using them contrary to the instructions.

19. The Customers participating in the training declare that they will not make any claims related to the training or materials derived from it.

20. The Customer may take photographs of their work during trainings in which they participate. The Customer may use these photos for marketing purposes.

21. The Customer may not take photos of the work performed by the instructor or other customers.

22. The Customer may not do video recordings during the training.

23. The Customer must not conduct trainings with the content based on the knowledge gained during the Training or use a formula similar to the formula or scenario of the training organised by Princesse, in particular, teaching Mildiani Lips technique or the same technique with giving it a different name under the contractual penalty of PLN 100,000 (one hundred thousand zlotys).

24. The Customer must not copy training materials, record the training and provide materials obtained in this way, whether paid or free of charge to other people or institutions under the contractual penalty of PLN 100,000 (one hundred thousand zlotys).

25. Princesse and its authorised representatives may ask the Customer to leave the training without refunding a fee for the Training and without issuing of a certificate confirming successful completion of the Training in case of repeated inappropriate behaviour of the Customer, in particular, if the Customer is under the influence of alcohol or drugs, uses words commonly regarded as offensive towards the trainer, staff or other customers or models, disturbs presentations of the trainer or other persons speaking during the training and if, as a consequence, this disturbs the course of the training, and if the Customer behaves aggressively, provocatively or otherwise poses a threat to safety.

26. Princesse and its authorised representatives may ask the Customer to leave the training without refunding a fee for the training and without issuing of a certificate confirming successful completion of the Training in case of breaching the principles of antisepsis and asepsis, in particular: – placing a needle, cannula, used gloves or other object contaminated with human tissue in a place not intended for this purpose (outside the disposable treatment kidney or medical waste container);

– touching any non-disposable object, including a personal belonging, such as a telephone, lamp, package of post-operative care cosmetic, and others with a glove contaminated with human tissue;

– touching any non-sterilized single-use item with a glove that is later used to interrupt the skin’s continuity;

– performing or attempting to perform interruption of the skin’s continuity without wearing protective gloves

27. If the Customer leaves the training during its duration, the fee is not refunded and further part of the training cannot be rescheduled. Neither does the Customer receive a certificate confirming successful completion of the training.

28. A training fee should be paid on the day of the training at the latest before the training begins. If the Customer does not make a payment within this period, the they will not participate in the training and will not receive a refund of the deposit paid.

29. Princesse reserves the right to change the date, time and location of the training. The Customer declares that in such a case they waive all claims against Princesse, including deposit refund, reimbursement of travel expenses and accommodation. Princesse is not liable for any losses incurred by customers due to postponement or cancellation of the Training.

30. Transfer of the right to use the purchased training to a designated person is possible no later than 3 working days before the scheduled date of the Training.

31. Princesse does not guarantee a specific number of models during the Training except for the demonstration model. The Customers are not granted a guarantee of performing an independent treatment on a model. In case of models’ no-show at the agreed dates, the Customer is not allowed to practice on models at another time, and a training fee is not reduced.

32. Online training are held on WhatsApp or another platform designated by Princesse. By purchasing an online training, the Customer represents that they have the technology and equipment necessary for the training.

33. The online training consists of a theoretical part, a demonstration treatment performed by the trainer, and a practical part, i.e. the performance of the treatment by the Customer on self-organised models under supervision of the trainer.

34. Princesse is not liable for treatments and damage caused during them on the practical models operated by the Customer.

35. The Customer purchasing an online training declares that they are authorised to perform the treatments in question in the country in which they will perform the practical part on self-organised models.

36. In case of an online training or another training in which the Customer has to arrange models on their own to practice presented methods, Princesse is not responsible for the lack of Customer’s models. In such a case, the cost of training is not reduced, and the practice under supervision of a trainer cannot be rescheduled. In such a case, the Customer resigns from the practical part of the training on their own.

37. In case of an online training, Princesse is not responsible for the quality of the connection and in case of its loss, the cost of the training is not refunded and the training cannot be rescheduled.

 

VIII. PROCESSING OF YOUR PERSONAL DATA

 

1. The Customer consents to the processing of Personal Data by Princesse in order to provide the services, to tailor the content of the Service to the User and to handle any complaints.

2. The Customer’s consent to processing of Personal Data is voluntary and can be revoked at any time. The Customers have the right to inspect and correct their Personal Data. If the Customer requests changes to their Personal Data, the scope of their processing, deletion, or access to information related to their processing by Princesse, they may do so by email containing in its content a request together with a telephone number, which he/she sends to: info@klinikaprincesse.pl.

3. The Processor of the Personal Data collected in connection with activities of Princesse is, within the meaning of the Act on Personal Data Protection – Personal Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000) and in accordance with GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 April 95/46 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (Official Journal of the EU L 119, p. 1) is Star Valley Sp. z o.o. based in Cracow, Rynek Główny 28. registered under KRS No. 0000800552, NIP 6762569902. which ensures the security of the Users’ Personal Data.

4. Princesse declares that it takes all measures required by law related to the processing of data provided by the Customers to ensure an adequate level of protection.

5. Detailed terms and conditions regarding the privacy policy of the Website are contained in the document “Privacy Policy” at: www.klinikaprincesse.pl.

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VIII. PRINCESSE LIABILITY

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1. Princesse makes every effort to ensure that Users can take advantage of the full functionality of the Website 24 hours a day, but reserves the right to temporarily suspend the operation of some or all functionalities of the Website in order to carry out maintenance, updates or repairs.

2. Princesse makes every effort to ensure that the Website and its functionalities work properly. However, Princesse stipulates that it is not responsible for the malfunction of the Website and its functionalities. This provision does not limit the rights of Consumers under the law.

3. All services and information provided to the Users and Customers are subjective in nature. Princesse is not liable for how the User or Customer uses the information obtained.

4. Princesse declares that it will exercise due diligence to ensure that the performed services are provided at the highest possible level with due care and knowledge in this regard.

5. Princesse is in no way liable for unauthorised use or use of its logotype, content of publications, educational products, data of company employees by third parties for their own purposes.

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IX. OBLIGATIONS AND LIABILITY OF THE USER OR CUSTOMER

 

1. Persons who decide to purchase and book the Service, and who are undergoing psychotherapy, medical treatment, medication, or suffering from any illnesses, are asked to consult with their physician or psychotherapist before choosing the offer.

2. The Customer is not entitled to record the service with audio and video recording devices.

3. Princesse and its authorised representatives may terminate the service without refund in case of inappropriate behaviour of the Customer, in particular if the Customer is under the influence of alcohol, drugs, uses words commonly recognized as offensive, obscene, vulgar, or behaves in this way and behaves aggressively, provocatively or otherwise poses a threat to safety. In such a case, the Customer is obliged to pay for the service.

4. All decisions and actions inspired by the content obtained through the use of the services offered on the Website are taken by the Customer at their own risk.

6. If the Service or Training is purchased on behalf of a third party, the Customer is obliged to inform that person of the provisions of the Contract, Terms & Conditions and of the details. By accepting the Terms & Conditions, the Customer declares that they have informed the third party of the content of the Terms & Conditions, obtaining third party’s acceptance, including consent to recording and disseminating the image of the third party. Any liability for the lack of consent and participation of the third party in the training is borne by the Customer.

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X. COPYRIGHTS

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1. Princesse is the owner of the copyright to the content published on the Website.

2. All graphic elements, technical solutions and other elements of the Website, in particular HTML and XHTML code, CSS sheets, JavaScript and multimedia links, as well as text, graphics, photos, sounds and other materials available on the Website are protected by copyright.

3. Copying, recording elements or the entire Website in any way and in any form by the User or the Customer is prohibited.

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XI. PAYMENTS

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1. All prices indicated by Princesse are expressed in Polish currency and are gross prices (including VAT).

2. We offer the following types of payment: ordinary transfer, credit card, cash.

3. In case of each service, we reserve the right not to offer certain types of payment.”

4. Zakup produktów lub usług przy użyciu karty kredytowej oznacza wyrażenie niniejszym zgody na otrzymywanie informacji o uznaniach na rachunku wyłącznie w formie elektronicznej.
6. Klient, który chce otrzymać fakturę VAT za wykonaną Usługę lub Szkolenie jest zobowiązany powiadomić o tym przed wykonaniem płatności. Faktura zostanie wystawiona Klientowi po wykonaniu usługi i zostanie mu wysłana wyłącznie w formie elektronicznej, na co użytkownik wyraża zgodę. Faktura nie będzie zawierać podpisu i pieczęci Kliniki Princesse.

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XII. DISCOUNTS

 

1. Discount coupons can be used only before performance of the Service.
2. The Client must inform about the discount before booking the Service.
3. Providing information about the discount after performance of the Service will not result in a refund for the discount.
4. Discount coupons are not transferable.

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XIII. COMPLAINTS

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1. Complaints relating to the use of the services of the Princesse Clinic can only be submitted in writing to the address: Star Valley sp. z o.o. Rynek Główny 28, 31-010 Cracow.
2. A complaint must include an accurate description of the reason for complaint, the date of the Service under complaint, its name, proof of payment, full name of the complaining Client and their mailing address. Complaints not containing these data may not be handled.
3. The Princesse Clinic handles complaints within 14 days of receiving a complete complaint notification form, i.e. with full information on the reason for the complaint. The Client will be immediately notified by the Princesse Clinic of any deficiencies in the complaint. Such notification will be accompanied by information on how to complete deficiencies in the complaint.
4. At the same time, we would like to inform that the Clients have the possibility to use the out-of-court ways of dealing with complaints and claims assertion in accordance with the Internet Dispute Resolution procedure developed by the European Commission available on the website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
5. Technical problems should be reported to: info@klinikaprincesse.pl.

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XIV. PAYMENT REFUND

 

1. All payment refunds are made automatically to the account used for payment. In case of payment made by bank transfer, payments will be returned to the account from which the transfer has been made.
2. In case of payment made by credit card or cash, the refund will be made to the bank account indicated in writing by the Client.
3. Payment refunds are not made in cash.

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XV. OTHER INFORMATION

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1. The offers available on www.klinikaprincesse.pl can be used by individuals who are at least 18 years old.
2. Working days are understood as days from Monday to Friday, excluding public holidays.

 

XVI. FINAL PROVISIONS

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1. The court for handling disputes is the court of local and material jurisdiction over the Princesse Clinic.
2. Regardless of the country from which the User uses the Website, the use of the Website is subject to the laws of Poland and the User agrees to the exclusive jurisdiction of the courts in Poland.
3. In matters not covered by these Terms of Use the relevant provisions of the law apply.
4. The Princesse Clinic may introduce changes to the Terms and Conditions for important reasons. The changes may result from changes in the technological, legal, economic or organizational aspects of the Princesse Clinic business, as well as changes in structure or content of the Website or the Princesse Clinic offer.
5. Changes to the prices of services and products on the Website do not require amending the Terms and Conditions and do not affect agreements concluded prior to the changes to the services on the Website.
6. Full Terms and Conditions of the Princesse Clinic are available on www.klinikaprincesse.pl/regulamin
7. These Terms and Conditions come into force on 07.11.2020.